GRI Index & Results

Top ESG Results

At Equinix, materiality matters. We are targeting improvements in material ESG areas that our business impacts and driving standardization in reporting and transparency.

Reporting Boundary
Assets:210 data centers
Colocation floor area:9.9 million sq. ft.
Gross square footage:22.3 million sq. ft.
Energy Consumption:~5,740 GWh of electricity consumption
Absolute change since 2015: +120%
Renewable Energy:~5,250 GWh (92% globally)
Greenhouse Gas (GHG) Emissions:Scope 1: 40,700 mtCO2e
Scope 2 market-based: 306,000 mtCO2e
Scope 2 location-based: 2,079,000 mtCO2e
Scope 3: 155,000 mtCO2e
Absolute change in Scope 2 market-based GHG Emissions since 2015: -60%
Carbon Intensity (per unit Revenue):Market-based: 62 mtCO2e / million USD
Location-based: 381 mtCO2e / million USD
Climate Change Disclosure:Equinix has responded to the CDP Climate Change survey since 2015. We make our response publicly available on our website.
Energy Intensity:1.028 GWh electricity/million USD. This represents a change of -1% year-over-year from 1.040 GWh/million USD in 2017.
Assurance:ISO 14064-3: 2019 Limited Assurance of Equinix’s energy consumption, Scope 1, 2, & 3 emissions
Social
Gender Breakdown:Women Full-Time Employees (FTEs) Globally: 22%
Region Breakdown:Americas 45%, Asia-Pacific 22%, EMEA 34%
Employee Engagement Rate:85%
Turnover Rate:13% (Men 12%, Women 15%)
Training and Education Investment: 884 USD per FTE
Nondiscrimination:Equinix’s Code of Business Conduct prohibits discrimination and is reinforced throughout employee handbooks
Corporate Citizenship:Employee Donations, Matching Gifts and Corporate Grants: 4.7 million USD since 2015
Governance
Independent Directors:8 of 10 in 2019 (80%)
Board Diversity:3 women (30%), 8 men (70%)**
Board Oversight of ESG:Yes
Director Meeting Attendance:95% individual director participation in Board and applicable Committee meetings
Anti-Bribery and Corruption:Compliance training is mandatory for all employees globally. 100% completion has been achieved for the past 6 years
Public Policy Activities:Disclosed publicly here
Data Privacy and Security:Equinix’s Global Data Privacy Office helps us meet the requirements of the European Union’s General Data Protection Regulation (GDPR) and Equinix has attained approval from the EU for its Binding Corporate Rules

* All metrics as of December 31, 2019

** Current as of 6/18/2020

GRI Index & Results

A core component of Equinix’s sustainability strategy is engagement. We maintain multi-dimensional communication channels with our network of customers, employees, investors, and service providers, as well as other groups, such as advocacy organizations and industry groups. The table below summarizes some of the principal ways we engage with these key stakeholder groups.

GRI Standards – Universal Standards

Disclosure NumberDisclosure Title2019 Response
GRI 102: Organizational Profile
102-1Name of the organizationEquinix, Inc. (NASDAQ: EQIX)
102-2Activities, brands, products, and servicesEquinix provides a variety of International Business Exchange (IBX) colocation data centers, as well as interconnection solutions and managed IT infrastructure services. Additional details are available in our 2019 Form 10-K.
102-3Location of headquartersOne Lagoon Drive, Redwood City, California 94065, USA
102-4Location of operationsAs of the end of 2019, Equinix operated 210 IBX data centers in 55 strategic markets in 26 countries across the Americas, Asia-Pacific, and Europe, the Middle East and Africa (“EMEA”). As of December 2019, Equinix operated:

  • 20 metros in the Americas (USA, Canada, Colombia, Brazil and Mexico)
  • 22 metros across Europe, Middle East and Africa (EMEA) (Bulgaria, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, Turkey, UK and UAE) and;
  • 13 metros in Asia-Pacific (Australia, China, Japan, Hong Kong, Singapore, Indonesia, South Korea)
102-5Ownership and legal formEquinix is a Real Estate Investment Trust (“REIT”) and is publicly traded on the NASDAQ Stock Market.
102-6Markets servedIn 2019, Equinix operated in 55 strategic markets across the Americas, Asia-Pacific, and EMEA with more than 9,700 customers, including a diversified mix of cloud and IT service providers, content providers, enterprises, financial companies, and network and mobile service providers.
102-7Scale of the organization2019 Form 10-K, Item 1 and Item 6
102-8Information on employees and other workersTotal headcount: Equinix had 8,193 regular employees as of December 31, 2019. This is a 8.9% headcount growth since 2018. The 8,193 headcount excludes employees integrated from the Switch acquisition.Total number of employees/workers by type and by gender:

  • Regular employees: 6,305 male employees; 1,841 female employees; and 47 employees declined to ID.
  • Fixed-term employees: 212 male employees; 97 female employees; and 6 employees declined to ID.
  • Contingent workers: 267 male workers; 83 female workers; and 2,758 workers declined to ID (no data available).Total number of employees by employment by type and by region:
  • Americas: 3,654 regular employees and 58 fixed term employees;
  • Asia-Pacific: 1,765 regular employees and 80 fixed term employees;
  • EMEA: 2,774 regular employees and 174 fixed term employees;Total number of regular employees by employment type and by gender:
  • Full-time employees: 6,282 male employees; 1,790 female employees; and 47 employees declined to ID
  • Part-time employees: 23 male employees and 51 female employees.
102-9Supply chainEquinix designs, builds, and operates multi-tenant retail interconnection data centers globally. Our supply chain consists of the materials and utilities contracts needed to provide the space, power and cooling that we offer our customers. The space consists of the materials used to build our data centers and the contractors we hire during the construction phases. The power and cooling infrastructure consist of equipment inside the sites that bring power to our customers’ electronic equipment reliably (including backup generators and UPS units) and maintain the necessary temperatures, airflow and humidity needed to keep our customers’ equipment running effectively and reliably (HVAC equipment). Our power supply chain is heavily monitored and managed for both price and environmental concerns. We also use a variety of suppliers who help us maintain some aspects of data center operations and reliability, such as physical security measures and security personnel, janitors, waste management companies, etc. And we use a variety of consultants and vendors to help us improve our business strategy and processes.We are committed to ensuring that our suppliers maintain high standards of ethics and environmental compliance. Since 2015, we have instituted a Business Partner Code of Conduct that is part of our Global Suppler Information Form. It has been included in all contracts signed with our suppliers since June 2015.
102-10Significant changes to the organization and its supply chainIn 2019, Equinix opened ten new data centers, invested in two xScale data centers, added capacity in 22 markets and expanded the total number of IBX and xScale data center facilities to 210, including our acquisition of three data centers in Mexico from Axtel S.A.B. de C.V. in early 2020. The acquisition of Axtel Mexico data centers are excluded from the 2019 operational boundary.
102-11Precautionary Principle or approachEquinix does not specifically apply the precautionary principle; however Equinix meets or exceeds all applicable local, regional, and federal laws and regulations. We take steps to ensure that we operate with the highest levels of integrity and reliability, and we develop our programs to meet or exceed industry best practices across all areas: environmental, social and governance. Globally, we employ a risk-based approach to our policies and practices and seek to implement best practices around the world, including increased transparency around the impact of our operations and the policies we have in place.
102-12External initiativesEquinix participates in the following initiatives, in no particular order: CDP, SASB, TCFD, Accounting for Sustainability (A4S), S&P Global Sam Corporate Sustainability Assessment, Global Real Estate Sustainability Benchmark (GRESB), EcoVadis, Renewable Energy Buyers Alliance (REBA), EU Code of Conduct for Data Centres, Green Datacentre Research Programme, Information Technology Industry Council (and the former The Green Grid), ISO 50001 Energy Management System, ISO 14001 Environmental Management System, NAREIT Real Estate Sustainability Council (RESC) and ESG Forum, CEO ACT!ON Network, Paradigm for Parity, RE100, techUK, Singapore BCA-IMDA Green Mark, U.S. Environmental Protection Agency (EPA) Energy Star Data Center Rating program, U.S. EPA Green Power Partnership, U.S. Green Building Council (LEED). Please note this list is not exhaustive.
102-13Membership of associationsEquinix sits on the boards of the following organizations: European Data Centre Association (EUDCA), Data Center Coalition (DCC) in Northern Virginia, Internet Infrastructure Coalition (i2C), Information Technology Industry Council (ITI), and Renewable Energy Buyers Alliance (REBA) and is an active member of the Northern Virginia Technology Council (NVTC)
GRI 102: Strategy
102-14Statement from senior decision-makerCEO Letter
102-15Key impacts, risks, and opportunities2019 Form 10-K, Item 1A
GRI 102: Ethics and Integrity
102-16Values, principles, standards, and norms of behaviorEquinix’s Code of Business Conduct can be found on Equinix’s Investor Relations Guidelines & Policies page.
GRI 102: Governance
102-17Mechanisms for advice and concerns about ethicsEquinix’s Code of Business Conduct can be found on Equinix’s Investor Relations Guidelines & Policies page. And Equinix’s Whistleblower Protection Policy protects corporate “whistleblowers”; ensuring that concerns around ethics and corruption can be taken seriously and acted upon by the Company.
102-18
102-19
102-20
102-21
102-30
102-31
102-32
Governance structure Delegating authority Executive-level responsibility for economic, environmental, and social topics Consulting stakeholders on economic, environmental, and social topics Effectiveness of risk management processes Review of economic, environmental, and social topics Highest governance body’s role in sustainability reportingAt Equinix, we are all working together to build an organization that is defined by its honesty, integrity and consistently ethical behavior. Our commitment to the highest standards of business and professional conduct differentiates our business as much as our technology. The sound corporate governance practices we have adopted enhance our accountability and transparency and promote our ethical pursuit of our shareholders’ best interests.

  • Responsibilities of our Audit Committee of the Board of Directors of Equinix, Inc. include overseeing Equinix’s accounting practices, system of internal controls, audit processes and financial reporting processes.
  • Responsibilities of our Governance Committee of the Board of Directors of Equinix, Inc. include (i) overseeing the evaluation of the Board; (ii) reviewing and considering developments in corporate governance practices and recommending to the full Board a set of effective corporate governance policies and procedures applicable to Equinix; and (iii) reviewing and considering developments related to Equinix’s Governance, Risk and Compliance program (the “GRC Program”) and reporting out to the full Board on GRC Program activities and recommendations
  • The Governance Committee has oversight of Equinix’s sustainability and ESG efforts including engaging on risks and opportunities. Equinix’s Chairman of the Board champions sustainability.
  • Responsibilities of our Corporate Sustainability Executive Steering Committee and Working Team include: (i) setting corporate sustainability strategy and policy, (ii) monitoring and tracking Equinix’s progress, and (iii) transparently communicating our efforts externally to enhance our reputation and lead our industry.
  • Our program contains three program tracks (or pillars), each led by at least one member of the executive team (these members comprise the Executive Steering Committee which includes our CEO, CFO, CHRO/CLO, and EVP, Global Operations) who are responsible for delegating ESG topics to other senior executives and employees.
  • Day-to-day the program is led by a global program director and executed by a Working Team that consists of ~25 global and regional leads. The Working Team meets every other week, the Steering Committee meets 2-4x annually, and the program director with support of the Working Team has access to the CEO and Board of Directors quarterly as needed.
  • Consultation with stakeholders is led by the working team and Equinix’s materiality assessment (last updated in December 2018) engaged a variety of stakeholders who provided their feedback on Equinix’s ESG programs and goals.
  • Equinix’s corporate governance structure can be found on Equinix’s Investor Relations website under Corporate Governance. Additional details are available in our Annual Proxy Statement.
102-22Composition of the highest governance body and its committees2020 Proxy Statement
102-23Chair of the highest governance body2020 Proxy Statement
102-24Nominating and selecting the highest governance body2020 Proxy Statement
GRI 102: Stakeholder Engagement
102-40List of stakeholder groupsFor more details, please refer to our Stakeholder Engagement Table
102-41Collective bargaining agreements
  • In the Americas, only Brazil has collective bargaining. 100% of the workforce in Brazil is covered by collective bargaining with the union. Brazil FTEs account for 8% of the global workforce in 2019.
  • In Asia-Pacific, Equinix employees are not covered by collective bargaining or labor unions. However, in Japan, China and Korea, for any change in benefit or employment terms, Equinix has an employee consultation process.
  • In EMEA, the representative employee bodies cover 2,307 employees (28% of global total, 83% of EMEA employees). Collective bargaining in France applies to 136 employees, 5% of EMEA total and 2% of global employees.

In line with our values and an approach of consultation and social partnership, Equinix supports dialogue and consultation on changes affecting our employees even where there is no obligation to do so.

102-42Identifying and selecting stakeholdersEquinix identifies key stakeholders based on their influence on the company’s decisions, responsibility to the company, knowledge of external stakeholder concerns and those who rely on and are affected by our services. We also identify stakeholders as those in the communities near our data centers and organizations we interact with regularly. This process is described in more detail in the Stakeholder Engagement section
102-43Approach to stakeholder engagementThis process is described in more detail in the Stakeholder Engagement section
102-44Key topics and concerns raisedThis process is described in more detail in the Stakeholder Engagement and Materiality sections
GRI 102: Reporting Practice
102-45Entities included in consolidated financial statementsAll entities listed in our 2019 Form 10-K
102-46Defining report content and topic BoundariesFor more details, please refer to our Report Profile discussion
102-47List of material topicsFor more details, please refer to our Materiality Assessment discussion
102-48Restatements of informationNone
102-49Changes in reportingThe Metronode acquisition sites that were excluded from the 2018 operational reporting boundary have been added to the 2019 boundary. In addition, data center expansions at existing sites are also included.
102-50Reporting period2019 calendar year
102-51Date of most recent reportReleased August 2019 covering 2018 data
102-52Reporting cycleAnnually
102-53Contact point for questions regarding the reportJennifer Ruch
Director, Sustainability, Sustainability Program Office
Sustainability@equinix.com
1.800.322.9280
102-54Claims of reporting in accordance with the GRI StandardsThis report has been prepared in accordance with the GRI Standards: Core option.
102-55GRI content indexIncluded in this section
102-56External assuranceThis report does not have external assurance; however Equinix’s 2015-2019 Scope 1, Scope 2, and most of Scope 3 emissions have been externally verified to Limited Assurance Standards ISO 14064-3.

GRI Standards – Topic-specific Disclosures

Disclosure NumberDisclosure Title2019 Response
GRI 201: Economic Performance
103-1Explanation of the material topic and its BoundaryMateriality Assessment
103-2
103-3
The management approach and its componentsEvaluation of the management approach2019 Form 10-K
201-1Direct economic value generated and distributed2019 Form 10-K, Item 6 and 7
201-2Financial implications and other risks and opportunities due to climate changeEquinix CDP Climate Change Survey response
GRI 203: Indirect Economic Impacts
103-1Explanation of the material topic and its BoundaryMateriality Assessment
103-2
103-3
The management approach and its componentsEvaluation of the management approachEquinix’s corporate philanthropy and citizenship efforts
203-1Development and impact of infrastructure investments and services supportedInfrastructure investments: 2019 Form 10-K, Note 17 in Notes to Consolidated Financial Statements. Equinix’s corporate philanthropy and citizenship efforts. Metrics reported in USD. Indirect impacts: community grants:

  • 2019 = $375,000
  • 2018 = $125,000
  • 2017 = $195,000
  • 2016 = $300,000
  • 2015 = $280,000

Employee Volunteer hours:

  • 2019 = 13,815
  • 2018 = 16,735
  • 2017 = 11,503
  • 2016 = 8,717
  • 2015 = 5,000

Matching gifts:

  • 2019 = $447,000
  • 2018 = $450,000
  • 2017 = $344,000
  • 2016 = $314,000
  • 2015 = $212,000
203-2Significant indirect economic impactsThis metric helps determine how many job opportunities were created in 2019, both as a result of growth and from a need to replace leaving employees. A total of 1,666 employees were hired externally in 2019 against the 2,632 open positions, 341 positions were filled internally, and the remaining positions not hired for were carried forward to 2020 or cancelled.
GRI 205: Anti-corruption
103-1Explanation of the material topic and its BoundaryMateriality Assessment
103-2
103-3
The management approach and its components Evaluation of the management approachEquinix’s Governance & Ethics efforts
205-1Operations assessed for risks related to corruptionEvery organization is judged by the actions of its people. When individuals consistently act with honesty and integrity, their company builds trust and a reputation for ethical behavior. At Equinix, we believe that acting ethically is not only the right thing to do, but it also makes good business sense. Worldwide, Equinix is committed to the highest standards of business and professional conduct. We designed our Code of Business Conduct to reflect and document our ethical values and standards. We use mandatory trainings on the Code to ensure that all Equinix employees are provided guidance on applying our ethical standards in their day-to-day decision-making and actions on behalf of our company.Equinix continually reviews its business operations and market environment to assess the various risk factors that have the potential to adversely affect our business. These risk factors, including those related to corruption, are reported annually as part of our SEC reporting. Please refer to our 10-K filing for 2019.
205-2Communication and training about anti-corruption policies and proceduresAll new hires at Equinix must complete both Code of Business Conduct and anti-bribery and corruption training courses within six months of being hired. After that, employees are expected to take online or in-person compliance trainings on an annual basis depending on the training schedule each year. Trainings are available in multiple languages through a software program that enables us to reach 100% of Equinix employees. New Board members receive training on anti-bribery and corruption (ABC) risk and Equinix’s ABC policy and training program as part of their onboarding orientation session. Equinix’s management team also participates in all employee mandatory trainings described above. Equinix’s Whistleblower Protection Policy protects corporate “whistleblowers”; ensuring that concerns around ethics and corruption can be taken seriously and acted upon by the Company.
205-3Confirmed incidents of corruption and actions takenPlease review our SEC filings for detailed reporting on Corruption, Ethics and Compliance issues. Equinix strives to avoid duplicate reporting.
GRI 302: Energy
103-1Explanation of the material topic and its BoundaryMateriality Assessment
103-2
103-3
The management approach and its componentsEvaluation of the management approachEquinix’s Environment efforts
302-1Energy consumption within the organizationEnergy Consumption: Total energy consumption in 2019 was 5,830 GWh across Scope 1 and 2 (up from 5,564 GWh in 2018 or 4%). Scope 2 was 5,740 GWh (+10% YOY). The regional breakdown for Scope 2 was:

  • Americas: 2,470 GWh (43%, +6% YOY)
  • Asia-Pacific: 1,130 GWh (20%, +26% YOY)
  • EMEA: 2,130 GWh (37%, +10% YOY)

Note: This includes consumption from electric power, fuel cells operated under power purchase agreements and chilled water. It also includes the Metronode acquisition that was excluded last year. These values were assured to Limited Assurance ISO 14064-3 Requirements.

Renewable Energy Consumption: Total renewable energy consumption in 2019 was 5,250 GWh (+10% YOY)

  • Americas: 2,300 GWh (+4% YOY)
  • Asia-Pacific: 850 GWh (+23% YOY)
  • EMEA: 2,100 GWh (+13% YOY)
302-3Energy intensityEnergy intensity as measured by electricity consumption (GWh) per unit revenue (million USD) was:

  • 2019: 1.028 GWh electricity per million USD (change of +1% year-over-year)
  • 2018: 1.021 GWh electricity per million USD (change of -2% year-over-year)
  • 2017: 1.040 GWh electricity per million USD (change of +1% year-over-year)
  • 2016: 1.029 GWh electricity per million USD (change of +8% year-over-year)
  • 2015: 0.953 GWh electricity per million USD

Note includes electric power and chilled water for all years. Equinix’s energy intensity as is driven both by site efficiency as well as how we generate revenue around the world.

302-4Reduction of energy consumptionDemand reduction from energy efficiency activities since 2011 is roughly 25,100 kW annually including 2,000 kW from projects completed in 2019.
GRI 305: Emissions
103-1Explanation of the material topic and its BoundaryMateriality Assessment
103-2
103-3
The management approach and its components Evaluation of the management approachEquinix’s Environment efforts
305-1Direct (Scope 1) GHG emissionsScope 1 emissions from: onsite diesel consumption for backup generation, natural gas used for heating and fuel cells, and refrigerant losses (new since 2018).

  • 2019: 40,700 mtCO2e
  • 2018: 46,700 mtCO2e
  • 2017: 14,800 mtCO2e
  • 2016: 9,400 mtCO2e
  • 2015: 9,100 mtCO2e
305-2Energy indirect (Scope 2) GHG emissionsScope 2 Location-based GHG emissions (electricity + chilled water), with YOY trend

  • 2019: 2,079,000 mtCO2e (+9%)
  • 2018: 1,916,400 mtCO2e (+9%)
  • 2017: 1,756,200 mtCO2e (+36%)
  • 2016: 1,526,800 mtCO2e (+11%)
  • 2015: 1,122,400 mtCO2e

The regional breakdown in 2019 was: 40% AMER (824,000 mtCO2e); 31% APAC (641,000 mtCO2e); 30% EMEA (614,000 mtCO2e).

Scope 2 Market-based GHG emissions (electricity + chilled water) including contribution of renewable energy purchasing, with YOY trend:

  • 2019: 306,000 mtCO2e (+36%) – driven by acquisitions
  • 2018: 224,000 mtCO2e (-52%)
  • 2017: 466,900 mtCO2e (-41%)
  • 2016: 797,800 mtCO2e (+4%)
  • 2015: 766,100 mtCO2e

The regional breakdown in 2019 was: 25% AMER (77,000 mtCO2e); 68% APAC (209,000 mtCO2e); 7% EMEA (20,000 mtCO2e). Market-based methodologies take into account Equinix’s large renewable energy purchases which allow us to use a 0 mtCO2e/MWh emissions factor (or net zero emissions from electricity)

305-3Other indirect (Scope 3) GHG emissionsScope 3 emissions come from:

  • Business air travel
  • Business car rentals
  • Business hotel stays
  • Employee commuting
  • Upstream diesel and natural gas (new category for 2019)
  • Transmission & Distribution losses

Scope 3 totals were:

  • 2019 = 155,000 mtCO2e
  • 2018 = 135,200 mtCO2e
305-4GHG emissions intensityCarbon Intensity as measured by total emissions (Scope 1+ Scope 2 Market-based emissions) per unit revenue (million USD) was:

  • 2019: 62 mtCO2e per million USD (change of +16% YOY)
  • 2018: 53 mtCO2e per million USD (change of -52% YOY)
  • 2017: 110 mtCO2e per million USD (change of -51% YOY)
  • 2016: 224 mtCO2e per million USD (change of -21% YOY)
  • 2015: 284 mtCO2e per million USD

Carbon intensity is driven both by our supplier-based emissions factors and our purchases of low-carbon and renewable energy, as well as how we generate revenue around the world. The trend of intensity increasing in 2019 was driven by the acquisition and inclusion of Metronode sites in the global portfolio. Overall, since 2015, carbon intensity has trended down 78%.

305-5Reduction of GHG emissionsEquinix sources clean and renewable energy around the world to make progress against our 100% renewable energy goal. Renewable energy coverage vs. our electricity usage in 2019 was: `

  • Americas: 2,300 GWh out of 2,480 GWh (93%)
  • Asia-Pacific: 850 GWh out of 1,130 GWh (75%)
  • EMEA: 2,100 GWh out of 2,130 GWh (99%)
  • Global: 5,250 GWh out of 5,740 GWh (92%)

Specifically, Renewable Energy purchases reduce Scope 2 GHG emissions (from location-based to market-based):

  • 2019: 1,773,000 mtCO2e reduction (2,079,000 reduced to 306,000 mtCO2e)
  • 2018: 1,692,000 mtCO2e reduction (1,916,400 reduced to 224,000 mtCO2e)
  • 2017: 1,289,000 mtCO2e reduction (1,756,000 reduced to 467,000 mtCO2e)
  • 2016: 729,000 mtCO2e reduction (1,527,000 reduced to 798,000 mtCO2e)
  • 2015: 356,000 mtCO2e reduction (1,122,000 reduced to 766,000 mtCO2e

(Note, Scope 2 includes electric power, fuel cells under power purchase agreement, and chilled water) Equinix also invests in energy efficiency upgrades, retrofits and improvements. Our $130 million in investment since 2011 results in annual emissions reductions of approximately 430,000 mtCO2e per year.

GRI 401: Employment
103-1Explanation of the material topic and its BoundaryMateriality Assessment
103-2
103-3
The management approach and its components Evaluation of the management approachEquinix’s People efforts
401-1New employee hires and employee turnoverNew employees hired and (hire rate):

  • 2019: 1,666 (20%)
  • 2018: 1,243 (17%)
  • 2017: 1,350 (20%)
  • 2016: 1,105 (22%)
  • 2015: 959 (24%)

Note, numbers depict how many people were hired during the year both for newly created positions and for positions that became vacant as a result of employee attrition. Employees added as a result of acquisitions are not included. New Hire rate = # of new hires / average annual head count. Employee turnover rate:

  • 2019: 13%
  • 2018: 12%
  • 2017: 10%
  • 2016: 11%
  • 2015: 13%

Represents how many employees left the organization voluntarily (includes retirement and death) as well as involuntarily (due to dismissal, misconduct, job performance etc.). The 2019 attrition rate is lower than industry benchmark of 20%. In 2019, attrition was observed to be higher among millennials and women as compared to other employee groups.

401-3Parental leaveRetention rate after parental leave (for EMEA and the Americas 2015 – 2018; Americas 2019):

  • 2019: Of 61 employees who took leave in 2018, 93% were still at Equinix in 2019 (100% of men, 83% of women)
  • 2018: Of 82 employees who took leave in 2017, 79% were still at Equinix in 2018 (85% of men, 73% of women)
  • 2017: Of 49 employees who took leave in 2016, 98% were still at Equinix in 2017 (100% of men, 96% of women)
  • 2016: Of 54 employees who took leave in 2015, 98% were still at Equinix in 2016 (97% of men, 100% of women)
  • 2015: Of 55 employees who took leave in 2014, 89% were still at Equinix in 2015 (92% of men, 82% of women)
SOC-3-a (Equinix Internal Metric)Employee satisfaction – survey response rateEquinix uses the semi-annual Equinix Pulse Survey to gauge employee experience and make changes to enhance employee engagement. The “response rate” metric shows how many employees participated in the Pulse Survey. Higher response rate is preferred because it indicates that the survey is representative of a larger percentage of the employee population. The Pulse Survey was released twice in 2019:

  • In the first half of 2019, the Pulse Survey was sent out to 7,684 employees globally, of which 89% (6,874 employees) completed the survey.
  • In the second half of 2019, the Pulse Survey was sent out to 7,848 employees globally, of which 87% (6,843 employees) completed the survey.

When averaged, the Pulse Survey response rate was 88%, which is a slight decrease from 89% in 2018.

SOC-3-b (Equinix Internal Metric)Employee satisfaction – survey resultsThe Pulse Survey has 5 indices: Communication, Alignment, Engagement, Belonging and Other. To determine employee satisfaction results, Equinix takes the “Engagement” index questions and create an aggregate score. The Engagement index measures the commitment level and satisfaction level of employees. Engagement or satisfaction score:

  • 2019: 1st half 85%; 2nd half 85% (85% avg)
  • 2018: 1st half 85%; 2nd half 85% (85% avg)
  • 2017: 1st half 84%; 2nd half 85% (85% avg)
  • 2016: 1st half 88%; 2nd half 88% (88% avg)
  • 2015: 85%

In 2017, in addition to Engagement, Equinix has also introduced questions to assess whether employees feel like they belong at Equinix. Data from these questions will be used to inform and create a more inclusive workplace.

GRI 403: Occupational Health and Safety
103-1Explanation of the material topic and its BoundaryMateriality Assessment
103-2
103-3
The management approach and its componentsEvaluation of the management approachEquinix’s Social Pillar efforts
403-9Work-related injuriesIn 2019, Equinix had:

  • No fatalities as a result of work-related injury;
  • 0% high consequence work-related injury rate; and
  • A recordable work-related injury rate of 0.78 globally per 200,000 hours worked.

Equinix previously reported its absentee rate and lost day rates for the U.S. and Canada, but it is not a recommended disclosure in the new version of the GRI Standards: GRI 403: Occupational Health and Safety 2018. To request this information, please contact sustainability@equinix.com.

GRI 404: Training and Education
103-1Explanation of the material topic and its BoundaryMateriality Assessment
103-2
103-3
The management approach and its components
Evaluation of the management approach
Equinix’s Social Pillar efforts
404-1Average hours of training per year per employeeIn 2019, more than 8,000 learning resources were available to all employees and 9,387 employees started or completed training on the LMS, with an average of 21.8 hours on the system per learner.
404-2Programs for upgrading employee skills and transition assistance programsLearning resources available to employees include: Equinix specific material created and deployed by various departments such as HR, Sales, Operations, Customer Care; CrossKnowledge libraries; Project Management; Agile; PMP Certification; Digital Literacy; Microsoft Office; Leadership; and a large variety of leadership and soft skills training resources.Equinix also has robust training programs covering our global policies and procedures – these are mandatory courses assigned to all employees, and are available in multiple languages. Examples include: Global Code of Business Conduct; Anti-Bribery and Corruption; Preventing Workplace Harassment (in U.S. and Asia-Pacific); Security Awareness and Responsibility; Business Continuity Training; and an introduction to REITs. Training and resources are also provided through external channels such as function-specific conferences and function-specific trainings such as Tableau training.

Equinix also offers tuition reimbursement for academic programs, which contributes to overall employee development.

In 2019, Equinix averaged $884 in training costs per FTE. And the average total hours on training and development per FTE was 21.8 hours.

GRI 405: Diversity and Equal Opportunity
103-1Explanation of the material topic and its BoundaryMateriality Assessment
103-2
103-3
The management approach and its components
Evaluation of the management approach
Equinix’s People efforts
405-1Diversity of governance bodies and employeesThe 2019 composition of Equinix’s governance bodies and Executive team was as follows:

  • Board of Directors: 8 male: 2 female (80%; 20%)
  • E-staff members: 9 male: 2 female (82%; 18%)

The 2019 composition of Equinix’s employees was as follows:

  • Regional FTEs: Americas (3,654), Asia-Pacific (1,765), EMEA (2,774), TOTAL (8,193)
  • Regional diversity: Americas (45%), Asia-Pacific (22%), EMEA (34%)
  • Gender diversity: Female (22%), Male (77%), Not identified (1%)
  • Age diversity: Millennials (1982 – 1999) (42%), Gen X (1965-1981) (48%), Baby Boomers (1946-1964) (10%), Decline to ID (0.3%)
  • Age diversity: Under 30 (14%), 30-50 (67%), Over 50 (19%), Decline to ID (0.28%)
  • Skills diversity: General & Administrative (28%), Sales & Marketing (17%), Operations (46%), Technology (9%)
405-2Ratio of basic salary and remuneration of women to menWe are advocates of pay equity – our Rewards & Compensation team engages in regular market studies about pay, and since 2017, our global guidance to hiring managers is to refrain from asking candidates about their salary history, and instead focus on the appropriate pay for the job being offered. Globally, Equinix representation of females in the workforce and in leadership roles is on par with our peers in the industry.
GRI 406: Non-discrimination
103-1Explanation of the material topic and its BoundaryMateriality Assessment
103-2
103-3
The management approach and its components
Evaluation of the management approach
Equinix’s People efforts
406-1Incidents of discrimination and corrective actions takenEquinix takes seriously the importance of offering a workplace free of unlawful discrimination, harassment and retaliation.

  • Our company policies, including our Employee Handbooks and Code of Business Conduct, prohibit discrimination and outline Equinix’s policies preventing unlawful discrimination, harassment and retaliation, and the numerous resources employees have if they wish to report any potential violations of these policies.
  • Equinix also conducts harassment training in the U.S. and Asia-Pacific.
  • All reports of potential violations of policy are promptly and adequately addressed by members of Equinix’s HR and/or Legal departments
  • Equinix is opposed to modern slavery and human trafficking in all its forms and expect the same opposition from all who work for us and we demand it from anyone with whom we have business dealings.
  • In 2019, Equinix had 0 verified incidents of discrimination
GRI 417: Marketing and Labeling
103-1Explanation of the material topic and its BoundaryMateriality Assessment
103-2
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The management approach and its components
Evaluation of the management approach
Equinix’s Environment efforts
417-1Requirements for product and service information and labelingEquinix data centers provide a secure and reliable place for our customers’ IT equipment. Equinix supplies the power needed to run that equipment 24×7. Equinix tracks the energy content for 100% of its IBX data centers globally and makes available energy consumption, energy efficiency and renewable energy data to its customers. We believe that data centers should leverage their large electricity loads for positive social and environmental impact and Equinix’s 100% renewable energy goal is bringing more renewable energy generation sources online both locally and regionally in order to address the urgent need to move utility grids away from fossil fuels to address climate change. Upon request, customers can access custom environmental sustainability reports for their deployments within Equinix data centers including data for all deployments covered 100% with renewable energy in the calendar year and resulting in a net zero market-based carbon emissions factor (CEF) at those sites.
SOC-11
(Equinix Internal Metric)
Customer experienceEquinix is built on a culture of putting the customer at the center of everything we do. Aligning around the customer means delivering value for their business, building long-term strategic partnerships and driving loyalty by listening to and acting on their feedback. We want customers to recommend Equinix above all others because we deliver experiences they value and trust. We aim to reach 100% of our customers through our ongoing Net Promoter Score (NPS) survey, listening and learning across all industries and personas. We are pleased that customer sentiment has reflected our NPS above the tech industry average for both years of measurement with this metric. In 2019, we saw a healthy increase in our score, represented by 6,500 voices. Our efforts to make the customer experience a strategic differentiator revolve around:

  • Listening – We listen through voice-of-the-customer programs that aggregate feedback from a variety of sources, including outbound surveys, events and focus groups, passive forms/surveys, online feedback buttons and employee collected forms.
  • Analyzing the Data – We measure feedback from customers’ experiences during value moments and by collecting data on how they feel about our overall relationship. Learnings from the analysis inform our strategy and shape our customer improvement initiatives and focus areas.
  • Taking Action – As we prioritize, implement and track customer improvements across the company, our goal is to ensure our actions are delivering value and positively impacting our customers’ experience.
  • Sharing Progress – Finally, we recognize that customer improvements aren’t meaningful if no one knows about them. We follow up with customers so they know their voice is being heard and to demonstrate how their feedback makes a difference in how they can expect to do business with us.
GRI 418: Customer Privacy
103-1Explanation of the material topic and its BoundaryMateriality Assessment
103-2
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The management approach and its components
Evaluation of the management approach
Equinix protects our customers’ business contact information and other personal data used to facilitate access to our data centers. Equinix has delivered a cross functional compliance program to implement the EU’s General Data Protection Regulation (GDPR). GDPR is a comprehensive set of data privacy compliance measures, including stringent personal data breach notification measures, and a process for responding to individual subject access requests. GDPR compliance is implemented across our global platform for systems, processes and policies that handle personal data of our customers, employees and other third parties, helping us facilitate compliance with new data privacy laws as they emerge globally. As Equinix launches new applications and systems, the Equinix Privacy Office is embedded in the process for such builds and launches to ensure that data privacy processes and policies are appropriately addressed. The Privacy Office is led by Legal with functional representation that manages this program of work, and reports to the Governance Committee. The Privacy Office continues to enforce data privacy compliance at Equinix world-wide on an ongoing basis. Equinix continues its involvement across our global customer base to assist customers in their own data privacy compliance, as appropriate.
418-1Substantiated complaints concerning breaches of customer privacy and losses of customer dataPlease review our SEC filings for detailed reporting on Privacy and other Ethics and Compliance issues. Equinix strives to avoid duplicate reporting.
GRI 419: Socioeconomic Compliance
103-1Explanation of the material topic and its BoundaryMateriality Assessment
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The management approach and its componentsEvaluation of the management approachEquinix’s Governance efforts
419-1Non-compliance with laws and regulations in the social and economic areaAs a global company, Equinix must comply with the laws in all the places we do business. Our employees understand this means they are responsible for understanding and complying with all laws and regulations that affect our jobs. In this way we proactively avoid both the monetary and reputation risks associated with sanctions and fines for non-compliance. In 2019, Equinix received no significant or material fines or non-monetary sanctions for non-compliance with laws and regulations.
Company-specific Metrics
SOC-10
(Equinix Internal Metric)
Total customer uptime in a given year as measured in yearly availability.Equinix IBX data centers feature advanced design, security, power and cooling elements to provide customers with industry- leading reliability, including average uptime of 99.9999% globally in 2019. All Equinix IBX data centers are equipped with UPS power, backup systems and N+1 (or greater) redundancy. The company guarantees certain service levels, such as uptime, as outlined in individual customer contracts. In 2019, Equinix regions had the following availabilities:

  • Americas: 99.999918%
  • Asia-Pacific: 99.999992%
  • EMEA: 99.999995%
  • Global: 99.999962%