GRI Index & Results

2020 GRI Content Index

The information disclosed below reflects the reporting period from January 1, 2020–December 31, 2020.

GRI Standards – Universal Standards

Disclosure NumberDisclosure Title2020 Response
GRI 102: Organizational Profile
102-1Name of the organizationEquinix, Inc. (NASDAQ: EQIX)
102-2Activities, brands, products, and servicesEquinix provides a variety of International Business Exchange (IBX) colocation data centers, as well as interconnection solutions and managed IT infrastructure services. Additional details are available in our 2019 Form 10-K.
102-3Location of headquartersOne Lagoon Drive, Redwood City, California 94065, USA
102-4Location of operations

As of the end of 2020, Equinix operated 225+ IBX data centers in 63 strategic markets in 26 countries across the Americas, Asia-Pacific, and Europe, the Middle East and Africa (“EMEA”). As of December 2020, Equinix operated:

  • 27 metros in the Americas (USA, Canada, Colombia, Brazil and Mexico)
  • 24 metros across Europe, Middle East and Africa (EMEA) (Bulgaria, Finland, France, Germany, Ireland, Italy, Netherlands, Oman, Poland, Portugal, Spain, Sweden, Switzerland, Turkey, UK and UAE) and; 12 metros in Asia-Pacific (Australia, China, Japan, Hong Kong, Singapore, South Korea)
102-5Ownership and legal formEquinix is a Real Estate Investment Trust (“REIT”) and is publicly traded on the NASDAQ Stock Market.
102-6Markets servedIn 2020, Equinix operated in 63 strategic markets across the Americas, Asia-Pacific, and EMEA with more than 9,750+
customers, including a diversified mix of cloud and IT service providers, content providers, enterprises, financial companies,
and network and mobile service providers.
102-7Scale of the organization2019 Form 10-K, Item 1 and Item 6
102-8Information on employees and other workers

Total headcount: Equinix had 9,455 regular employees as of December 31, 2020. This is a 15.4% headcount growth since 2019. The 9,455 headcount excludes the Bell, Axtel and Packet acquisitions.

Total number of employees/workers by type and by gender:

  • Regular employees: 7,145 Men employees; 2,274 Women employees; and 36 employees declined to ID.
  • Fixed-term employees: 259 Men employees; 157 Women employees; and 5 employees declined to ID.
  • Contingent workers: 218 Men workers; 86 Women workers; and 4,239 workers declined to ID (no data available).

Total number of employees by employment by type and by region:

  • Americas: 4,268 regular employees and 65 fixed term employees.
  • Asia-Pacific: 1,969 regular employees and 131 fixed term employees.
  • EMEA: 3,218 regular employees and 196 fixed term employees.

Total number of regular employees by employment type and by gender:

  • Full-time employees: 7,123 Men employees; 2,217 Women employees; and 36 employees declined to ID
  • Part-time employees: 22 Men employees and 57 Women employees.

Total number of regular employees by exempt and non-exempt status:

  • Exempt: 6,353 employees globally; 2,958 employees in AMER; 1,309 employees in APAC; 2,086 employees in EMEA
  • Non-Exempt: 3,102 employees globally; 1,310 employees in AMER; 660 employees in APAC; 1,132 employees in EMEA
102-9Supply chainEquinix designs, builds, and operates multi-tenant retail interconnection data centers globally. Our supply chain consists of the materials and utilities contracts needed to provide the space, power and cooling that we offer our customers. The space consists of the materials used to build our data centers and the contractors we hire during the construction phases. The power and cooling infrastructure consist of equipment inside the sites that bring power to our customers’ electronic equipment reliably (including backup generators and UPS units) and maintain the necessary temperatures, airflow and humidity needed to keep our customers’ equipment running effectively and reliably (HVAC equipment). Our power supply chain is heavily monitored and managed for both price and environmental concerns. We also use a variety of suppliers who help us maintain some aspects of data center operations and reliability, such as physical security measures and security personnel, janitors, waste management companies, etc. And we use a variety of consultants and vendors to help us improve our business strategy and processes.We are committed to ensuring that our suppliers maintain high standards of ethics and environmental compliance. Since 2015, we have instituted a Business Partner Code of Conduct that is part of our Global Suppler Information Form. It has been included in all contracts signed with our suppliers since June 2015.
102-10Significant changes to the organization and its supply chainIn 2020, Equinix opened six new IBX data centers, invested in xScale data centers, and added capacity in 14 markets resulting in an increase in our total number of IBX and xScale data center facilities to more than 225, including our acquisition of 13 data centers in Canada. The Bell Canada data centers are considered within the 2020 operational boundary as are the six new sites completed in 2020 and seven sites completed in 2019 that were not in the 2019 operational boundary due to data reporting challenges.
102-11Precautionary Principle or approachEquinix does not specifically apply the precautionary principle; however Equinix meets or exceeds all applicable local, regional, and federal laws and regulations. We take steps to ensure that we operate with the highest levels of integrity and reliability, and we develop our programs to meet or exceed industry best practices across all areas: environmental, social and governance. Globally, we employ a risk-based approach to our policies and practices and seek to implement best practices around the world, including increased transparency around the impact of our operations and the policies we have in place.
102-12External initiativesAs of December 31, 2020 Equinix participated in the following initiatives, in no particular order: Accounting for Sustainability (A4S), CDP, CEO ACT!ON Network, Climate Neutral Data Center Pact, Digital Inclusion Benchmark, Dow Jones Sustainability Index (DJSI), DPP Committed to Sustainability, EcoVadis, EU Code of Conduct for Data Centres, the European Data Center Association (EUDCA), EU Data Center Operator, Global Real Estate Sustainability Benchmark (GRESB), Green Datacentre Research Programme, Information Technology Industry Council (and the former The Green Grid), ISO 14001 Environmental Management System, ISO 50001 Energy Management System, NAREIT Real Estate Sustainability Council (RESC) and ESG Forum, Paradigm for Parity, RE100, Renewable Energy Buyers Alliance (REBA), SASB, Singapore BCA-IMDA Green Mark, S&P Global Corporate Sustainability Assessment, TCFD, techUK, U.S. Environmental Protection Agency (EPA) Energy Star Data Center Rating program, U.S. EPA Green Power Partnership, U.S. Green Building Council (LEED), VigeoEiris. Please note this list is not exhaustive.
102-13Membership of associationsAs of December 31, 2020 Equinix sits on the boards of the following organizations: European Data Centre Association (EUDCA), Data Center Coalition (DCC) in Northern Virginia, and Renewable Energy Buyers Alliance (REBA) and is an active member of the Northern Virginia Technology Council (NVTC).
GRI 102: Strategy
102-14Statement from senior decision-makerCEO Letter
102-15Key impacts, risks, and opportunities2019 Form 10-K, Item 1A
GRI 102: Ethics and Integrity
102-16Values, principles, standards, and norms of behaviorEquinix’s Code of Business Conduct details the company’s corporate values and ethics and compliance requirements for employees and all individuals acting on Equinix’s behalf.
GRI 102: Governance
102-17Mechanisms for advice and concerns about ethicsEquinix’s Code of Business Conduct details the company’s whistleblower protection practices. Equinix’s Whistleblower Protection Policy protects corporate “whistleblowers”; ensuring that concerns around ethics and corruption are taken seriously and acted upon by the Company.
102-18
102-19
102-20
102-21
102-30
102-31
102-32
Governance structure Delegating authority Executive-level responsibility for economic, environmental, and social topics Consulting stakeholders on economic, environmental, and social topics Effectiveness of risk management processes Review of economic, environmental, and social topics Highest governance body’s role in sustainability reporting

At Equinix, we are all working together to build an organization that is defined by its honesty, integrity and consistently ethical behavior. Our commitment to the highest standards of business and professional conduct differentiates our business as much as our technology. The sound corporate governance practices we have adopted enhance our accountability and transparency and promote our ethical pursuit of our shareholders’ best interests.

In 2020, responsibilities of our Governance Committee of the Board of Directors of Equinix, Inc. include (i) overseeing the evaluation of the Board; (ii) reviewing and considering developments in corporate governance practices and recommending to the full Board a set of effective corporate governance policies and procedures applicable to Equinix; and (iii) reviewing and considering developments related to Equinix’s Governance, Risk and Compliance program (the “GRC Program”) and reporting out to the full Board on GRC Program activities and recommendations. The Governance Committee has oversight of Equinix’s sustainability and ESG efforts including engaging on risks and opportunities.

Responsibilities of our Sustainability Executive Steering Committee and Sustainability Program Office (SPO) include: (i) setting corporate sustainability strategy and policy, (ii) monitoring and tracking Equinix’s progress, and (iii) transparently communicating our efforts externally to enhance our reputation and lead our industry.

The sustainability program contains three program tracks (or pillars). In 2020, each pillar was led by at least one member of the executive team (these members comprise the Executive Steering Committee which includes our CEO, CFO, CHRO/CLO, and EVP, Global Operations) who are responsible for delegating ESG topics to other senior executives and employees.

Day-to-day the sustainability in 2020 was led by a global program director and executed by a Working Team that consists of ~25 global and regional leads. The Working Team meets periodically, the Steering Committee meets 2-4x annually, and the program director with support of the Working Team has access to the CEO and Board of Directors Governance Committee quarterly as needed.

Consultation with stakeholders is led by the working team and Equinix’s materiality assessment (last updated in the fall of 2020) engaged a variety of stakeholders who provided their feedback on Equinix’s ESG programs and goals.

Equinix’s Investor Relations (IR) team also met with numerous investors around the world by attending or hosting over 30 investor conferences, non-deal roadshows, and investor group events. Certain investors also requested engagement meetings to discuss topics related to our corporate governance model, ESG issues or our executive compensation program. Additionally, Equinix’s IR team proactively reached out for meetings with our 25 largest stockholders in the fall of 2020 to discuss these topics and solicit feedback.

Equinix’s corporate governance structure can be found on Equinix’s Investor Relations website under Corporate Governance. Additional details are available in our 2021 Proxy Statement.

102-22Composition of the highest governance body and its committees2021 Proxy Statement
102-23Chair of the highest governance body2021 Proxy Statement
102-24Nominating and selecting the highest governance body2021 Proxy Statement
GRI 102: Stakeholder Engagement
102-40List of stakeholder groupsFor more details, please refer to our Stakeholder Engagement Table
102-41Collective bargaining agreements

In the Americas, both Brazil and Canada have collective bargaining. 100% of the workforce in Brazil is covered by collective bargaining with the union. In Canada, 6% of the workforce is unionized.

In Asia-Pacific, Equinix employees are not covered by collective bargaining or labor unions. However, in Japan, China and Korea, for any change in benefit or employment terms, Equinix goes through an employee consultation process to obtain employee consent. In line with our values and an approach of consultation and social partnership, Equinix supports dialogue and consultation on changes affecting our employees even where there is no obligation to do so.

In EMEA, France, UK, Germany, Netherlands, Spain, Finland and Sweden have formal works councils or representative employee bodies. France has collective bargaining in place with the current scope applying to 65% of employees.

102-42Identifying and selecting stakeholdersStakeholder engagement is critical to the success of our sustainability efforts. Equinix identifies its key stakeholders as those who may have the greatest impact or influence on Equinix’s business or those that Equinix most greatly affects. Equinix’s key stakeholders and the engagement methods and frequency of engagement are detailed in our Stakeholder Engagement section.
102-43Approach to stakeholder engagementThis process is described in more detail in the Stakeholder Engagement section
102-44Key topics and concerns raisedThis process is described in more detail in the Stakeholder Engagement and Materiality sections
GRI 102: Reporting Practice
102-45Entities included in consolidated financial statementsAll entities listed in our 2020 Form 10-K
102-46Defining report content and topic BoundariesFor more details, please refer to our Report Profile discussion
102-47List of material topicsFor more details, please refer to our Materiality Assessment discussion
102-48Restatements of informationNone
102-49Changes in reportingEquinix updated its materiality assessment in 2020. Equinix made changes and deletions to the list of material topics or topic boundaries, expect for the addition of the following topics: Green Buildings and Materials, Resilience and Adaptation, Waste, Philanthropy and Global Citizenship, and Supplier ESG engagement. Equinix acquired 13 IBXs from Bell Canada in 2020 which are considered in scope for the reporting period. Other changes in the operational boundary for sustainability report include: the inclusion of Axtel, Mexico sites (three: MX1, MX2, MO2), 2019 completed sites (five: ME2, SY5, TY11, SG4, SL1), and 2020 completed sites (six: DA11, DC15, SO2, HH1, WA3, LD7). In addition, data center expansions at existing sites are also included. For more details, please refer to our Materiality Assessment discussion.
102-50Reporting period2020 calendar year
102-51Date of most recent reportReleased April 2021 covering 2020 data
102-52Reporting cycleAnnually
102-53Contact point for questions regarding the reportJennifer Ruch
Director, Sustainability, Sustainability Program Office
Sustainability@equinix.com
1.800.322.9280
102-54Claims of reporting in accordance with the GRI StandardsThis report has been prepared in accordance with the GRI Standards: Core option.
102-55GRI content indexIncluded in this section
102-56External assuranceThis report does not have external assurance; however, Equinix’s 2015-2020 energy, renewable energy, and Scope 1, Scope 2, and Scope 3 emissions have been externally verified to Limited Assurance Standards ISO 14064-3.

GRI Standards – Topic-specific Disclosures

Disclosure NumberDisclosure Title2020 Response
GRI 201: Economic Performance
103-1Explanation of the material topic and its BoundaryMateriality Assessment
103-2
103-3
The management approach and its componentsEvaluation of the management approach2020 Form 10-K
201-1Direct economic value generated and distributed2020 Form 10-K, Item 6 and 7
201-2Financial implications and other risks and opportunities due to climate changeEquinix 2020 CDP Climate Change Survey response
GRI 203: Indirect Economic Impacts
103-1Explanation of the material topic and its BoundaryMateriality Assessment
103-2
103-3
The management approach and its componentsEvaluation of the management approachEquinix’s corporate philanthropy and citizenship efforts
203-1Development and impact of infrastructure investments and services supportedInfrastructure investments: 2020 Form 10-K, Note 17 in Notes to Consolidated Financial Statements. Our Community Impact program promotes connection and belonging, and enables employees to give back, with the support of Equinix, to the communities in which we work and live. In total, our Community Impact efforts in 2020 resulted in approximately $2.8 million in employee donations, corporate matching and grants, and more than 9,350 volunteer hours, to approximately 1,750 nonprofits worldwide.
203-2Significant indirect economic impactsThis metric helps determine how many job opportunities were created in 2020, both as a result of growth and from a need to replace leaving employees. A total of 1,803 employees were hired externally in 2020 against the 2,382 open positions, 496 positions were filled internally, and the remaining positions not hired for, carried forward to 2021 or cancelled.
GRI 205: Anti-corruption
103-1Explanation of the material topic and its BoundaryMateriality Assessment
103-2
103-3
The management approach and its components Evaluation of the management approachEquinix’s Governance & Ethics efforts
205-1Operations assessed for risks related to corruptionEvery organization is judged by the actions of its people. When individuals consistently act with honesty and integrity, their company builds trust and a reputation for ethical behavior. At Equinix, we believe that acting ethically is not only the right thing to do, but it also makes good business sense. Worldwide, Equinix is committed to the highest standards of business and professional conduct. We designed our Code of Business Conduct to reflect and document our ethical values and standards. We use mandatory trainings on the Code to ensure that all Equinix employees are provided guidance on applying our ethical standards in their day-to-day decision-making and actions on behalf of our company. Equinix continually reviews its business operations and market environment to assess the various risk factors that have the potential to adversely affect our business. These risk factors, including those related to corruption, are reported annually as part of our SEC reporting. Please refer to our 2020 Form 10-K.
205-2Communication and training about anti-corruption policies and proceduresAll new hires at Equinix must complete both Code of Business Conduct and anti-bribery and corruption training courses within six months of being hired. After that, employees are expected to take online or in-person compliance trainings on an annual basis depending on the training schedule each year. Trainings are available in multiple languages through a software program that enables us to reach 100% of Equinix employees. New Board members receive training on anti-bribery and corruption (ABC) risk and Equinix’s ABC policy and training program as part of their onboarding orientation session. Equinix’s management team also participates in all employee mandatory trainings described above. Equinix’s Whistleblower Protection Policy protects corporate “whistleblowers”; ensuring that concerns around ethics and corruption can be taken seriously and acted upon by the Company.
205-3Confirmed incidents of corruption and actions takenPlease review our SEC filings for detailed reporting on Corruption, Ethics and Compliance issues. Equinix strives to avoid duplicate reporting.
GRI 302: Energy
103-1Explanation of the material topic and its BoundaryMateriality Assessment
103-2
103-3
The management approach and its componentsEvaluation of the management approachEquinix’s Environment efforts
302-1Energy consumption within the organization

Energy Consumption: Total energy consumption in 2020 was 6,600 GWh across Scope 1 and 2 (up from 5,820 GWh in 2019 or 13%). Scope 2 was 6,460 GWh (+13% YOY). The regional breakdown for Scope 2 was:

  • Americas: 2,650 GWh (41%, +7% YOY)
  • Asia-Pacific: 1,380 GWh (21%, +22% YOY)
  • EMEA: 2,430 GWh (38%, +14% YOY)

Note: Note: Scope 2 includes consumption from electric power, fuel cells operated under power purchase agreements and chilled water. These values were assured to Limited Assurance ISO 14064-3 Requirements.

Renewable Energy Consumption: Total renewable energy consumption in 2020 was 5,840 GWh (+11% YOY)

  • Americas: 2,440 GWh (+6% YOY)
  • Asia-Pacific: 1,020 GWh (+20% YOY)
  • EMEA: 2,380 GWh (+13% YOY)
302-3Energy intensity

Energy intensity as measured by electricity consumption (GWh) per unit revenue (million USD) was:

  • 2020: 1.077 GWh electricity per million USD (change of +5% YOY)
  • 2019: 1.028 GWh electricity per million USD (change of +1% YOY)
  • 2018: 1.020 GWh electricity per million USD (change of -2% YOY)

Note includes electric power and chilled water for all years. Equinix’s energy intensity as is driven both by site efficiency as well as how we generate revenue around the world.

Energy intensity as measured by electricity consumption (GWh) per data center floor area (gross sq. ft) was:

  • 2020: 258 GWh electricity per sq. ft
  • 2019: 243 GWh electricity per sq. ft
  • 2018: 237 GWh electricity per sq. ft

Note includes electric power and chilled water for all years. Equinix’s energy intensity as is driven both by site efficiency as well as how we generate revenue around the world and build our sites with earlier phases completed with large footprints that include front of house and service areas.

302-4Reduction of energy consumptionDemand reduction from energy efficiency investments since 2011 is roughly 32,000 kW annually including 8,000 kW from projects completed in 2020.
GRI 305: Emissions
103-1Explanation of the material topic and its BoundaryMateriality Assessment
103-2
103-3
The management approach and its components Evaluation of the management approachEquinix’s Environment efforts
305-1Direct (Scope 1) GHG emissions

Scope 1 emissions from: onsite diesel consumption for backup generation, natural gas used for heating and fuel cells, and refrigerant losses (new since 2018).

  • 2020: 55,100 mtCO2e
  • 2019: 40,700 mtCO2e
  • 2018: 46,700 mtCO2e

In 2020, MX1 was added to Equinix’s operational boundary which includes an onsite natural gas-based cogeneration facility which is the primary diver for the increase in Scope 1 emissions in addition to increased diesel usage for backup generation.

305-2Energy indirect (Scope 2) GHG emissions

Scope 2 Location-based GHG emissions (electricity + chilled water), with YOY trend:

  • 2020: 2,280,200 mtCO2e (+10%)
  • 2019: 2,079,000 mtCO2e (+9%)
  • 2018: 1,916,400 mtCO2e (+9%)

The regional breakdown in 2020 was: 38% AMER (867,100 mtCO2e); 33% APAC (756,000 mtCO2e); 29% EMEA (654,500 mtCO2e).

Scope 2 Market-based GHG emissions (electricity + chilled water) including contribution of renewable energy purchasing, with YOY trend:

  • 2020: 327,700 mtCO2e (+7%)
  • 2019: 306,000 mtCO2e (+36%) – driven by acquisitions
  • 2018: 224,000 mtCO2e (-52%)

The regional breakdown in 2020 was: 7% AMER (24,000 mtCO2e); 85% APAC (280,000 mtCO2e); 7% EMEA (24,000 mtCO2e). Market-based methodologies take into account Equinix’s large renewable energy purchases which allow us to use a 0 mtCO2e/MWh emissions factor (or net zero emissions from electricity) for 180 data centers worldwide.

305-3Other indirect (Scope 3) GHG emissions

Scope 3 emissions come from:

  • Purchased Goods & Services*
  • Capital Goods*
  • Fuel and Energy Related Activities (FERA)*
  • Waste*
  • Business travel (Air, Hotel, Rail*, Rental Car)
  • Employee commuting (Employee commuting to office, work from home associated with COVID-19 Pandemic*)

Scope 3 totals were:

  • 2020 = 1,633,000 mtCO2e
  • 2019 = 155,000 mtCO2e

*New or expanded for 2020. Equinix also updated its Scope 3 inventory for 2019 spend to include all previously omitted categories. Scope 3 totals going forward will include all relevant categories.

305-4GHG emissions intensity

Carbon Intensity as measured by total emissions (Scope 1+ Scope 2 Market-based emissions) per unit revenue (million USD) was:

  • 2020: 64 mtCO2e per million USD (change of -12% YOY)
  • 2019: 62 mtCO2e per million USD (change of +16% YOY)
  • 2018: 53 mtCO2e per million USD (change of -52% YOY)

Carbon intensity is driven both by our supplier-based emissions factors and our purchases of low-carbon and renewable energy, as well as how we generate revenue around the world. The trend of intensity increasing in 2020 was driven organic growth in regions without renewable energy (e.g. Australia).

305-5Reduction of GHG emissions

Equinix sources clean and renewable energy around the world to make progress against our 100% renewable energy goal. Renewable energy coverage vs. our electricity usage in 2020 was:

  • Americas: 2,440 GWh out of 2,620 GWh (93%)
  • Asia-Pacific: 1,020 GWh out of 1,380 GWh (74%)
  • EMEA: 2,380 GWh out of 2,430 GWh (98%)
  • Global: 5,840 GWh out of 6,430 GWh (91%)

Specifically, Renewable Energy purchases reduce Scope 2 GHG emissions (from location-based to market-based):

  • 2020: 1,952,500 mtCO2e reduction (2,280,200 reduced to 327,700 mtCO2e)
  • 2020: 1,952,500 mtCO2e reduction (2,280,200 reduced to 327,700 mtCO2e)
  • 2018: 1,692,000 mtCO2e reduction (1,916,400 reduced to 224,000 mtCO2e)

(Note, Scope 2 includes electric power, fuel cells under power purchase agreement, and chilled water)

Equinix also invests in energy efficiency upgrades, retrofits and improvements. Our more than $130 million in investment since 2011 has resulted in a total emissions avoidance of more than 2,600,000 mtCO2e and 642,000 mtCO2e in 2020 alone.

GRI 401: Employment
103-1Explanation of the material topic and its BoundaryMateriality Assessment
103-2
103-3
The management approach and its components Evaluation of the management approachEquinix’s People efforts
401-1New employee hires and employee turnover

New employees hired and (hire rate):

  • 2020: 1,803 (20%)
  • 2019: 1,666 (20%)
  • 2018: 1,243 (17%)

Note, numbers depict how many people were hired during the year both for newly created positions and for positions that became vacant as a result of employee attrition. Employees added as a result of acquisitions are not included. New Hire rate = # of new hires / average annual head count. Return employee turnover rate:

  • 2020: 7%
  • 2019: 13%
  • 2018: 12%

Represents how many employees left the organization voluntarily (includes retirement and death) as well as involuntarily (due to dismissal, misconduct, job performance etc.). The 2020 attrition rate is lower than industry benchmark of 20%. In 2020, attrition was observed to be reduced across all employee types in all regions.

401-3Parental leave

Retention rate after parental leave (for EMEA and the Americas 2018; Americas and APAC 2019 and 2020):

  • 2020: Of 109 employees who took leave in 2019, 90% were still at Equinix in 2019 (90% of men, 92% of women)
  • 2019: Of 61 employees who took leave in 2018, 93% were still at Equinix in 2019 (100% of men, 83% of women)
  • 2018: Of 82 employees who took leave in 2017, 79% were still at Equinix in 2018 (85% of men, 73% of women)
SOC-3-a (Equinix Internal Metric)Employee satisfaction – survey response rate

In Q2 of 2020, Equinix moved from administering its Pulse Survey from twice a year to administering it on a quarterly basis. The “response rate” metric shows how many employees participated in the Pulse Survey. Higher response rate is preferred because it indicates that the survey is representative of a larger percentage of the employee population. The Pulse Survey was released three times in 2020:

  • In Q2 of 2020, 81% of employees completed the survey.
  • In Q3 of 2020, 79% of employees completed the survey.
  • In Q4 of 2020, 82% of employees completed the survey.

When averaged, the Pulse Survey response rate was 81%, which is a decrease from 88% in 2019 due to the increase frequency of the survey.

SOC-3-b (Equinix Internal Metric)Employee satisfaction – survey resultsIn Q2 of 2020, Equinix moved from administering its Pulse Survey from twice a year to administering it on a quarterly basis. The Pulse Survey and the method to determine employee satisfaction has changed from 2019. In 2020, employee satisfaction is determined by the score in response to the survey question “How happy are you working at Equinix”. In 2020, employees responded with a satisfaction score of 84% in Q2, 85% in Q3, and 85% in Q4.
GRI 403: Occupational Health and Safety
103-1Explanation of the material topic and its BoundaryMateriality Assessment
103-2
103-3
The management approach and its componentsEvaluation of the management approachEquinix’s Social Pillar efforts
403-9Work-related injuries

In 2020, Equinix had:

  • No fatalities as a result of work-related injury;
  • 0% high consequence work-related injury rate; and
  • A recordable work-related injury rate of 0.34 globally per 200,000 hours worked.

Equinix previously reported its absentee rate and lost day rates for the U.S. and Canada, but it is not a recommended disclosure in the new version of the GRI Standards: GRI 403: Occupational Health and Safety 2018. To request this information, please contact sustainability.equinix.com.

GRI 404: Training and Education
103-1Explanation of the material topic and its BoundaryMateriality Assessment
103-2
103-3
The management approach and its components
Evaluation of the management approach
Equinix’s Social Pillar efforts
404-1Average hours of training per year per employeeIn 2020, Equinix employees averaged 18.5 of training per employee.
404-2Programs for upgrading employee skills and transition assistance programs

Learning resources available to employees include: Equinix specific material created and deployed by various departments such as HR, Sales, Operations, Customer Care; CrossKnowledge libraries; Project Management; Agile; PMP Certification; Digital Literacy; Microsoft Office; Leadership; LinkedIn Learning; and a large variety of leadership and soft skills training resources.

Equinix also has robust training programs covering our global policies and procedures – these are mandatory courses assigned to all employees, and are available in multiple languages. Examples include: Global Code of Business Conduct; Anti-Bribery and Corruption; Preventing Workplace Harassment (in U.S. and Asia-Pacific); Security Awareness and Responsibility; Business Continuity Training; and an introduction to REITs. Training and resources are also provided through external channels such as function-specific conferences and function-specific trainings such as Tableau training.

Equinix also offers tuition reimbursement for academic programs, which contributes to overall employee development.

In 2020, Equinix averaged $618 in training costs per FTE. Our training costs decreased in 2020 due in part to the reduction of in-person training in response to the COVID-19 pandemic and restrictions.

GRI 405: Diversity and Equal Opportunity
103-1Explanation of the material topic and its BoundaryMateriality Assessment
103-2
103-3
The management approach and its components
Evaluation of the management approach
Equinix’s People efforts
405-1Diversity of governance bodies and employees

The 2020 composition of Equinix’s governance bodies and Executive team was as follows:

  • Board of Directors: 8 Men: 2 Women (70%; 30%)
  • E-staff members: 9 Men: 2 Women (82%; 18%)

The 2020 composition of Equinix’s employees was as follows:

  • Regional FTEs: Americas (4,268), Asia-Pacific (1,969), EMEA (3,218), TOTAL (9,455)
  • Regional Breakdown: Americas (45%), Asia-Pacific (21%), EMEA (34%)
  • Gender diversity: Women (24%), Men (76%), Decline to ID (0.38%)
  • Race/Ethnic Diversity: Black/African American (6%), Hispanic/Latinx (14%), Asian (23%), White (50%), Other (4%), Decline to ID (3%)
  • Age Diversity: Gen Z (1999-2012) (0.13%), Millennials (1982 – 1999) (46%), Gen X (1965-1981) (46%), Baby Boomers (1946-1964) (8%), Decline to ID (0.04%)
  • Skills Diversity: General & Administrative (27%), Sales & Marketing (17%), Operations (45%), Technology (11%)

Representation of Women in 2020 by level, globally:

  • Representation of women at VP and above levels in 2020 were at 28%
  • Representation of women at Manager and above levels in 2020 were at 27%
  • Representation of women at Manager and above levels in 2020 were at 27%

Representation at each level by Race/Ethnicity in the US only:

  • At Manager level and above: Black/African American (3%), Hispanic/Latinx (6%), Asian (28%), White (56%), Other (4%), Decline to ID (3%)
  • At levels below Manager was Black/African American (9%), Hispanic/Latinx (20%), Asian (18%), White (44%), Other (5%), Decline to ID (3%)
405-2Ratio of basic salary and remuneration of women to menWe are advocates of pay equity – our Rewards & Compensation team engages in regular market studies about pay, and since 2017, our global guidance to hiring managers is to refrain from asking candidates about their salary history, and instead focus on the appropriate pay for the job being offered. Globally, Equinix representation of females in the workforce and in leadership roles is on par with our peers in the industry.
GRI 406: Non-discrimination
103-1Explanation of the material topic and its BoundaryMateriality Assessment
103-2
103-3
The management approach and its components
Evaluation of the management approach
Equinix’s People efforts
406-1Incidents of discrimination and corrective actions takenEquinix takes seriously the importance of offering a workplace free of unlawful discrimination, harassment and retaliation. Our company policies, including our Employee Handbooks and Code of Business Conduct, prohibit discrimination and outline Equinix’s policies preventing unlawful discrimination, harassment and retaliation, and the numerous resources employees have if they wish to report any potential violations of these policies. Equinix also conducts harassment training in the U.S. and Asia-Pacific. All reports of potential violations of policy are promptly and adequately addressed by members of Equinix’s HR and/or Legal departments. Equinix is opposed to modern slavery and human trafficking in all its forms and expects the same opposition from all who work for us. Equinix requires all business partners to adhere to respect human rights, employee health and safety, and a voluntary labor force in accordance with the United Nation Declaration on Human Rights and the International Labour Organization Declaration on Fundamental Principles and Rights at Work, as outlined in the Business Partner Code of Conduct.
GRI 417: Marketing and Labeling
103-1Explanation of the material topic and its BoundaryMateriality Assessment
103-2
103-3
The management approach and its components
Evaluation of the management approach
Equinix’s Environment efforts
417-1Requirements for product and service information and labelingEquinix data centers provide a secure and reliable place for our customers’ IT equipment. Equinix supplies the power needed to run that equipment 24×7. In 2020, Equinix tracked the energy content for 100% of its IBX data centers globally and makes available energy consumption, energy efficiency and renewable energy data to its customers. We believe that data centers can leverage their large electricity loads for positive social and environmental impact and Equinix’s 100% renewable energy goal is bringing more renewable energy generation sources online both locally and regionally in order to address the urgent need to move utility grids away from fossil fuels to address climate change. Upon request, customers can access custom Green Power Reports for their deployments within Equinix data centers. All deployments covered 100% with renewable energy in the calendar year result in a net zero market-based carbon emissions factor (CEF) for electricity at those sites.
SOC-11
(Equinix Internal Metric)
Customer experience

Equinix is built on a culture of putting the customer at the center of everything we do. Aligning around the customer means delivering value for their business, building long-term strategic partnerships and driving loyalty by listening to and acting on their feedback. We want customers to recommend Equinix above all others because we deliver experiences they value with the digital infrastructure they trust. We aim to reach 100% of our customers through our ongoing Net Promoter Score (NPS) survey, listening and learning across all industries and personas. We are pleased that customer sentiment has reflected our NPS above the tech industry average for all three years of measurement with this metric. In 2020, we saw our score continue to increase year on year, represented by 6,200 voices. Our efforts to make the customer experience a strategic differentiator revolve around:

  • Listening – We listen through voice-of-the-customer programs that aggregate feedback from a variety of sources, including outbound surveys, events and focus groups, passive forms/surveys, online feedback buttons and employee collected forms.
  • Analyzing the Data – We measure feedback from customers’ experiences during value moments and by collecting data on how they feel about our overall relationship. Learnings from the analysis inform our strategy and shape our customer improvement initiatives and focus areas.
  • Taking Action – As we prioritize, implement and track customer improvements across the company, our goal is to ensure our actions are delivering value and positively impacting our customers’ experience.
  • Taking Action – As we prioritize, implement and track customer improvements across the company, our goal is to ensure our actions are delivering value and positively impacting our customers’ experience.
GRI 418: Customer Privacy
103-1Explanation of the material topic and its BoundaryMateriality Assessment
103-2
103-3
The management approach and its components
Evaluation of the management approach
Equinix protects our customers’ business contact information and other personal data used to facilitate access to our data centers. Equinix has delivered a cross functional compliance program to implement the EU’s General Data Protection Regulation (GDPR). GDPR is a comprehensive set of data privacy compliance measures, including stringent personal data breach notification measures, and a process for responding to individual subject access requests. GDPR compliance is implemented across our global platform for systems, processes and policies that handle personal data of our customers, employees and other third parties, helping us facilitate compliance with new data privacy laws as they emerge globally. As Equinix launches new applications and systems, the Equinix Privacy Office is embedded in the process for such builds and launches to ensure that data privacy processes and policies are appropriately addressed. The Privacy Office is led by Legal with functional representation that manages this program of work, and reports to the Governance Committee of the Board. The Privacy Office continues to oversee data privacy compliance at Equinix in all applicable markets on an ongoing basis. Equinix continues its involvement across our global customer base to assist customers in their own data privacy compliance, as appropriate.
418-1Substantiated complaints concerning breaches of customer privacy and losses of customer dataPlease review our SEC filings for detailed reporting on Privacy and other Ethics and Compliance issues. Equinix strives to avoid duplicate reporting.
GRI 419: Socioeconomic Compliance
103-1Explanation of the material topic and its BoundaryMateriality Assessment
103-2
103-3
The management approach and its componentsEvaluation of the management approachEquinix’s Governance efforts
419-1Non-compliance with laws and regulations in the social and economic areaAs a global company, Equinix must comply with the laws in all the places we do business. Our Code of Business Conduct makes clear and our employees receive training that explains all employees are responsible for understanding and complying with the laws and regulations that affect our jobs. In this way we proactively avoid both the monetary and reputation risks associated with sanctions and fines for non-compliance with appliable laws. In 2020, Equinix received no significant or material fines or non-monetary sanctions for non-compliance with laws and regulations.
Company-specific Metrics
SOC-10
(Equinix Internal Metric)
Total customer uptime in a given year as measured in yearly availability.Equinix IBX data centers feature advanced design, security, power and cooling elements to provide customers with industry- leading reliability, including average uptime of 99.999% globally in 2020. As of December 31, 2020, all Equinix IBX data centers are equipped with UPS power, backup systems and N+1 (or greater) redundancy. The company guarantees certain service levels, such as uptime, as outlined in individual customer contracts.
SOC-11
(Equinix Internal Metric)
Annual Average Power Usage Effectiveness (PUE).Equinix measures PUE, a measure of data center efficiency, at all of its sites. We are transitioning to PUE1, a 12-month rolling average of PUE. Although currently sites are reporting data differently, we report an annual average PUE of 1.51 across our global portfolio in 2020. This excludes recent acquisitions such as Bell Canada.